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Email Notifications

The FISMA Document Upload System sends automated email notifications for all security-sensitive actions. All emails are sent from the Court's secure notification system.

Overview

Email Security

All system emails:

  • Are sent from noreply@waed.uscourts.gov
  • Contain unique security tokens (where applicable)
  • Include timestamp and reference information
  • Are logged in the audit system
  • Are sent only to your CM/ECF registered email address

⚠️ Important: Never share links or codes from system emails with anyone.

Types of Email Notifications

1. Account Registration

When Sent: When you request to create a new account

Subject: FISMA Document Upload - Complete Your Registration

Purpose: Verify your email address and complete account setup

Contains: - Unique registration verification link - Link expiration time (30 minutes) - Instructions to complete registration

Action Required: Click the verification link within 30 minutes

→ View complete email template

2. Registration Complete

When Sent: After you successfully verify your email and complete registration

Subject: FISMA Document Upload - Registration Complete

Purpose: Confirm your account is active and ready to use

Contains: - Confirmation of successful registration - Link to login page - Link to passkey setup (optional) - Security best practices

Action Required: None (informational)

→ View complete email template

3. Multi-Factor Authentication (MFA) Code

When Sent: Every time you log in with your password

Subject: FISMA Document Upload - Verification Code

Purpose: Provide one-time verification code for MFA

Contains: - 6-digit verification code - Code expiration time (5 minutes) - Security warning about unauthorized access

Action Required: Enter the 6-digit code on the verification screen within 5 minutes

Important: - Code expires after 5 minutes - Each code can only be used once - Request a new code if expired

→ View complete email template

→ Learn more about MFA

4. Passkey Registered

When Sent: When you successfully add a new passkey to your account

Subject: FISMA Document Upload - Passkey Registered

Purpose: Confirm passkey enrollment for security awareness

Contains: - Confirmation of passkey registration - Device/authenticator name - Registration timestamp - Instructions if you didn't authorize this

Action Required: None (but contact support immediately if unauthorized)

→ View complete email template

→ Learn about passkeys

5. Passkey Removed

When Sent: When you remove a passkey from your account

Subject: FISMA Document Upload - Passkey Removed

Purpose: Notify you of passkey removal for security monitoring

Contains: - Confirmation of passkey removal - Device/authenticator name that was removed - Removal timestamp - Instructions if you didn't authorize this

Action Required: None (but contact support immediately if unauthorized)

→ View complete email template

6. Password Reset Request

When Sent: When you request to reset your password

Subject: FISMA Document Upload - Password Reset Request

Purpose: Provide secure link to reset your password

Contains: - Unique password reset link - Link expiration time (1 hour) - Security notice about ignoring if you didn't request reset

Action Required: Click the reset link within 1 hour if you requested the reset; ignore if you didn't

Security Note: If you didn't request a password reset, contact the Clerk's Office immediately

→ View complete email template

→ Learn about password reset

7. Password Reset Complete

When Sent: After you successfully reset your password

Subject: FISMA Document Upload - Password Reset Successful

Purpose: Confirm password change completed

Contains: - Confirmation of password reset - Timestamp of change - Login link - Security notice if unauthorized

Action Required: None (but contact support immediately if unauthorized)

→ View complete email template

8. Document Upload Confirmation

When Sent: Immediately after successful document upload (1-2 minutes)

Subject: FISMA Document Upload - Confirmation Receipt

Purpose: Confirm receipt and encryption of uploaded document

Contains: - Upload Reference ID - Case number - Judge assigned - File name and size - Upload timestamp - Processing status

Action Required: Save for your records

Important: This is NOT the CM/ECF filing receipt. The Clerk's Office will send separate filing confirmation.

→ View complete email template

→ Learn about upload confirmation

9. Security Alert (Account Lockout)

When Sent: After multiple failed login attempts (account locked)

Subject: FISMA Document Upload - Security Alert: Account Locked

Purpose: Notify you of suspicious activity and account lockout

Contains: - Account lockout notification - Reason for lockout (failed login attempts) - Timestamp of lockout - Automatic unlock time (1 hour) - Instructions to contact support if unauthorized activity

Action Required: Wait 1 hour for automatic unlock, or contact Clerk's Office to unlock immediately

Security Note: If you didn't attempt to log in, contact the Clerk's Office immediately - someone may be attempting unauthorized access.

→ View complete email template

Email Delivery

Expected Delivery Time

Most emails arrive within:

  • MFA Codes: 30-60 seconds
  • Registration Links: 1-2 minutes
  • Password Reset Links: 1-2 minutes
  • Upload Confirmations: 1-2 minutes
  • Security Notifications: Immediate to 2 minutes

If You Don't Receive an Email

  1. Wait 5 minutes - Delays can occur
  2. Check spam/junk folder - System emails may be filtered
  3. Verify email address - Must be your CM/ECF registered email
  4. Check email quotas - Ensure mailbox not full
  5. Request resend - Use "Resend" button where available
  6. Contact support - If issues persist after 10 minutes

Email Security Best Practices

Recognizing Legitimate System Emails

✓ Always from: noreply@waed.uscourts.gov ✓ Subject line starts with: "FISMA Document Upload -" ✓ Links go to: www.waed.uscourts.gov/fisma-upload/ ✓ Never asks for: Your password via email ✓ Professional formatting: Court branding and formatting

Warning Signs of Phishing

⚠️ Suspicious sender: Email from any domain other than wawd.uscourts.gov ⚠️ Misspellings: Poor grammar or spelling errors ⚠️ Wrong links: Links to domains other than waed.uscourts.gov ⚠️ Urgent threats: Threatening immediate account closure ⚠️ Requests password: Asking for your password via email

If you receive a suspicious email claiming to be from the system: 1. Do NOT click any links 2. Do NOT provide any information 3. Forward to: ecfinfo@waed.uscourts.gov 4. Delete the suspicious email

Managing Email Notifications

Email Address

Your email address is: - Your CM/ECF registered email - Cannot be changed within the Document Upload System - Synced with the Court's attorney registration system

To update your email: Contact the Clerk's Office to update your CM/ECF registration

Email Filtering

To ensure you receive all system emails:

  1. Add to safe senders: noreply@waed.uscourts.gov
  2. Whitelist domain: wawd.uscourts.gov
  3. Check spam settings: Ensure court emails not blocked
  4. Create email rule: Move system emails to specific folder

Audit Logging

All email notifications are logged in the system audit trail, including:

  • Email type sent
  • Recipient email address
  • Timestamp of email send
  • Delivery status
  • Any delivery errors

This audit trail helps the Court: - Track all security-sensitive notifications - Investigate security incidents - Verify notification delivery - Comply with FISMA audit requirements

→ Learn more about audit logging

Privacy & Data Protection

Email Content Security

  • Emails never contain sensitive case information
  • Links expire after defined time periods
  • All links are single-use (where applicable)
  • Email delivery is logged but content is not stored

Email Retention

The Court's email retention policy: - System emails are transactional notifications - Retained according to court records policy - Email delivery logs kept for audit purposes - You control retention in your own email system

Contact Support

For issues with email notifications:

Eastern District of Washington - Clerk's Office Phone: (509) 458-3410 Email: ecfinfo@waed.uscourts.gov Hours: Monday-Friday, 8:00 AM - 5:00 PM Pacific Time

When contacting support about email issues: - Describe which type of email you're expecting - Check spam/junk folder first - Provide your CM/ECF registered email address - Note any error messages received