On October 16, 2025, PACER released an update that allows users with CM/ECF-level access (e.g., filers, interested parties, etc.) to reset their own password without contacting the PACER Service Center (PSC).  This is especially helpful for those CM/ECF level users whose account search status has been set to “inactive” due to account inactivity.

Note:  Users with CM/ECF-level filing access can still file even if their search status shows as “inactive” due to six months of inactivity.

Answers to common questions are available on the PACER website’s MFA Tips and Resources page.  Please visit this page before contacting the PSC, as most issues can be resolved by following the steps provided.

When to contact the PSC

• You must contact the PSC to reactivate your PACER search status if your account has been fully deactivated.

When you do not need to contact the PSC

• If you do not receive an MFA enrollment prompt when logging into PACER, no action is required.
• If you do receive an MFA enrollment prompt, you can enroll on your own by following the steps outlined on the MFA Tips and Resources page. PSC assistance is not required for enrollment.

The PSC thanks you for your patience as they work to reduce call wait times and strengthen account security. Contacting the PSC only when necessary will help ensure support is available for those who have an urgent need